Terms & Conditions
last updated 15th January 2023
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All terms and conditions apply to the United Kingdom.
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By accessing this website or placing an order, you agree to be bound by these terms. If you disagree with any part of the terms then you should not access the website.
Pricing
Our prices are reviewed from time to time and we reserve the right to change pricing at any time without prior notice.
Purchases
If you wish to purchase any product or service made available through the website, you may be asked to supply certain information relevant to your purchase including, without limitation, your name, address, and contact details.
You are considered to have placed an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors.
We will send you an order acknowledgement, detailing the products you have ordered and the total cost.
Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. Unless we have notified you that we will not accept your order and are cancelling it, or you have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
Despatch of orders are normally 2-3 working days from day of receiving order. We reserve the right to adjust our despatch times in accordance with current volume of orders.
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Returns and Refunds
We will occasionally accept returns of full, unused products. The customer is responsible for the cost of return postage. Refunds are issued once the items are received by us. You must contact us within 14 days of receiving your order with your reasoning.
We will not accept returns on used products. Refunds will only otherwise be given in the event that a parcel is lost in transit or if goods arrive damaged to the extent that they cannot be used.
Please also note that scent is subjective and we will not accept returns, or issue refunds, on orders where the customer simply 'doesn't like the scent'.
Access
While we endeavour to ensure that this website is available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Disclaimer
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
The material on this website is provided without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
Liability
We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
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Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.
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Privacy Policy
Last updated: 15th January 2023
Our privacy policy complies with The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union (EU)
Majestic Moon Home Fragrance operates ​https://www.majesticmoon.co.uk This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, billing details and IP address.
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Log Data
Like many site operators, we may collect information that your browser sends whenever you visit our site.
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Communications
We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that we feel may be of interest to you. Your details will never be shared with a 3rd party without your consent. However, by using the checkout facility on our website, you share payment information with a 3rd party, namely PayPal and Stripe who will have their own terms and policies that you should familiarise yourself with.
Security
The security of your personal information is very important to us and we do everything possible to protect your information; but, remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We have taken measures to best protect all of the information you share with us. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen.
Payments using a PayPal account go through the secure PayPal gateway as they do with Stripe.
Being in ‘secure mode’ means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our payment gateway sites, so your card details cannot be viewed by anyone else using the internet and are not seen nor stored by Majestic Moon or any of our servers, databases or employees.
Orders are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check.
No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address but need to enter your card details each time you order.
Changes to this privacy policy
This Privacy Policy is effective as of 15th January 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
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We reserve the right to update or change our privacy policy at any time and you should check this privacy policy periodically. Your continued use of the service after we post any modifications to the privacy policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified privacy policy.
If we make any material changes to this privacy policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.